Returns and refunds
Think Responsibly, Act Accordingly.
At Not Just, we understand that sometimes, a return or exchange may be necessary. However, we kindly ask our valued customers to make an informed product choice in their initial purchase. To assist you in this, we provide a comprehensive size guide with detailed measurements for your reference, and each Christmas Jumper's product page includes a fit guide.
It's important to note that our commitment to environmental sustainability is one of our core principles. The return process, unfortunately, entails several steps that can have a negative impact on our planet. Repacking involves the use of additional materials, redelivering another product contributes to increased emissions, and rewashing consumes more energy. These aspects collectively diminish our efforts to be as environmentally sustainable as possible. Together, we can make a positive impact on both your satisfaction and the planet's well-being.
Returns
We appreciate your business and want to ensure a smooth return process for you. To initiate a return, please keep in mind the following:
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The item must be returned in its original condition, which means it should be unworn and include all original packaging and tags. We kindly request that you complete this return within 14 days from the date of delivery, with the exception of sale items.
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If the item is returned in good condition, we will be pleased to offer a refund for the item's value, deducting only the shipping costs.
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To initiate a return, we've made it easy for you by providing a user-friendly returns request form. You can access and complete the form by following this link here.
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For our international customers, please note that the responsibility for returning the item falls on your side. To ensure a secure return process, we strongly recommend using a tracked postage method. This not only provides peace of mind but also reduces the risk of parcel loss during shipping.
Our customer's satisfaction is our priority, and we strive to make the return experience as convenient and efficient as possible for you.
Exchanges
If you wish to initiate an exchange for an item, we're here to assist you. Please reach out to our dedicated support team, providing them with essential details including your order number, the item you intend to return, and the new item you'd like to exchange it for.
To streamline this process, we've created a user-friendly exchange request form that you can conveniently fill out. You can access the form by clicking on the following link here.
Sale Items
Please note that all SALE items are final and non-refundable. However, we're happy to assist with exchanges for alternative sizes or Jumper styles. We work hard for our Customer's Satisfaction.
Face Masks/Accessories
For safety reasons, please be aware that Face Masks and Accessories cannot be returned. The nature of these products makes it challenging to guarantee their safety for resale once received. Your understanding is appreciated.